Our support

• If you are a current customer and have an issue please fill out the support request form.
• If you were asked to visit this website so we can remotly connect to your machine, look to your left and click on “Remote Desktop Program”.
• If you are having trouble with your server, computer, network, or with any other product that we offer services for please contact us.

One of the biggest challenges that businesses are faced with today is effectively and comprehensively managing all of the software and hardware in their workplace. Often times, the very technology that is meant to simplify workflow becomes too complicated or simply breaks down, paralyzing all office operations. Our computer support team intervenes during those critical moments to restore order and productivity by providing complete on- and off-site support.

Through our innovative remote desktop system, we can remotely connect to your computer and provide immediate help in an emergency situation. Furthermore, if you need advice regarding software or hardware purchases, our knowledgeable staff will make recommendations based on your specific needs. We are also able to make the purchase and installation for you. If we’re not familiar with your specialized software or a piece of equipment in your office, we will contact your vendor’s support team on your behalf. For preventive purposes, we can also run periodic server maintenance or software upgrades, as needed. Take a look at our managed services section for more details.

Some of our key friendly support solutions are:

• On-site and off-site desktop support
• Software recommendation, installation and service
• Office equipment recommendation, purchase and service

Trust in our expertise:

• The Friendly Solutions team is experienced in handling stressful and time-sensitive situations. We can quickly take control of an emergency situation and bring you back to business as usual.
• We are familiar with the most popular software (Microsoft Office – Word, Excel, Outlook, PowerPoint, Access), specialized software (including accounting specific software, such as Quickbook, ProSeries, Sail, etc.), and server software (Microsoft Exchange, Unix mail servers, and firewalls, and more).
• We’ve repaired major hardware failures related to Cisco Routers, servers, tape backups, switches, wiring, printers, scanners, etc. In the event of extensive hardware failure we have access to major distributors throughout the country who can deliver replacement equipment the same day.
• For preventive maintenance, we can perform total system upgrades utlizing the most up-to-date software and hardware available.
• Our team draws their strength from experience gained on previous projects. We believe that it is not really what you know, but how many times you’ve fixed it before that counts.

The process is simple. Our expertise, combined with a thorough analysis of your specific business needs, will result in timely, detailed and precise resolutions. We work on a contract basis and will adapt to any business environment. Once connected, we will always be just a mouse click away.